| Contact Information | |
| Name: | William Peach |
| Email: | vapeach (at) gmail (dot) com [email concealed] |
| Location: | Acworth, Georgia, United States |
| Resume | |
| Position/Title: | Sales Engineer |
| Resume: |
WILLIAM F. PEACH Home Office: 770. 966. 1381 WilliamPeach (at) virginiapeach (dot) com [email concealed] Cell: 678. 923. 6614 SUMMARY Dynamic, strategically focused leader with 12 progressively responsible years of experience in the analysis, design, development and implementation of cost-effective, high-performance technology solutions. Skilled in all facets of the Sales Engagement life-cycle; from requirements analysis and conceptual design through documentation, proposal, and transition turnover. Proven ability to work directly with key Stake Holders, Sales teams, Project Managers, Executives, and Technical Teams to define scope, develop proposals, and present competitive, deliverable, solutions. Effective Project Manager able to motivate teams and achieve business objectives in a fast paced corporate environment. AREAS OF EXPERTISE Technical Engagement Management Remote Engagement Management IT Managed Services Global Outsourcing Risk Management, Assessment and Quality Assurance Project Management Multi/Cross-Functional Team Leadership Statements of Work Technical Solution documents Security Systems engineering concepts and principles International Experience, Global Teaming Proposal Requirements Analysis Business and Systems process development CAREER ACHIEVEMENTS  Played key roles as proposal engagement manager and solution architect for engagements resulting in successful contracts with companies across all industries verticals. Total contract revenue generated exceeds two billion dollars in last five years alone. Wins include complex engagements with Fortune 500 companies, federal, and local government agencies.  Developed education for project executives, delivery managers and other stakeholders to facilitate rapid solution development resulting in reduced engagement cycle duration, increasing customer satisfaction and operating efficiency.  Led project to implement a Help Desk supporting the Interjet and IBM’s e-Business Services offering resulting from acquisition of Whistle Communications. The global project involved training Help Desk agents in the United States and Europe. Formally recognized for filling multiple critical roles and achieving the smooth transition to the IBM support infrastructure while maintaining high customer satisfaction. Roles included Help Desk Team Leader, Subject Matter Expert, Process Engineer, and Trainer.  Represented the IBM North Americas Delivery Organization as a proposal engagement manager during Nokia managed services engagement, a complex multinational project, resulting in a successful contract in excess of 250 million dollars. The project involved international travel, multiple time zones and teaming with architects from Asia, Europe, North, and South America, to identify dependencies and develop an innovative competitive global solution.  Headed up the “Spirit Initiative” as a community focal in the Atlanta area. Organized events designed to increase employee morale by involving remote employees in community activities outside of work. Also served as area focal for the Employee Charitable Contribution Campaign achieving record donations from IBM employees in the greater Atlanta area during 2006. PROFESSIONAL EXPERIENCE Dell, Atlanta, GA 2008 - Present Independent Consultant • Liaison to McKesson Solution Architects for Dell hardware platforms including Servers, PCs, Storage Racks etc. Resolving issues related to hardware sizing and configuration on site at McKesson Corporation in Alpharetta Ga. • Played key role in the QA testing and review of a quote automation application. A joint project between Dell, McKesson, and Hubspan. IBM, Atlanta, GA 1995 - 2007 Delivery Engagement Manager, Strategic Outsourcing Engagement Services • Responsible for project management of technical solution architects. Performed requirements gathering and sign-off, coordinated with delivery organizations, evaluated technical solutions, tracked phases of solution and proposal development, communicated solution direction to key stakeholders. • Managed multiple engagements resulting in 250K TCV in 4th quarter 2006 and 1.2 million TCV in first half of 2007. Solution Architect; Help Desk, End User Support, Asset Management and Security Services • Created global onshore and offshore Help Desk and Distributed Computing systems architecture for Complex Multi-National Engagements resulting in multimillion dollar contract awards. • Designed Managed Security services solutions utilizing Sourcefire, ISS, and Cisco products, URL filtering, Groupware Security, Enterprise Antivirus, Vulnerability Scans and Assessment, Identity & Access Management, and Compliance / Regulatory Audit support. • Developed Enterprise Asset Management services full life cycle hardware, software Asset Management, Asset Tracking Software License Management, Financial Management and Procurement. Server Operations Support • Responsible for IBM Netfinity and legacy server support. Shift team lead and focal for technical and customer satisfaction escalations. Responsible for problem determination and resolution of hardware and software issues, customer satisfaction and hardware warranty support services. ThinkPad Technical Support • Provided technical support for IBM ThinkPads. Responsible for problem determination and resolution of hardware and software issues, customer satisfaction and hardware warranty support services. Sales and Management positions with the following companies 1986 – 1995 Metropolitan Life Insurance Precision Alternator and Starter Ferguson Enterprises Video Concepts (Tandy Corp) Famous Galleries of Williamsburg CERTIFICATIONS AND TRAINING Certified Information Security Systems Professional, CISSP, Microsoft Certified Professional, MCP IBM Certified Systems Expert xSeries, Project Management Fundamentals, Leadership in a Project Team Environment, Financial Management for Project Managers, Shipley and Associates Winning Oral Proposals, Writing winning proposals, HIPPA, SOX, ITIL, Linux, Windows NT, XP, 2000, Vista, OS2, Lotus and Microsoft Office Productivity Tools EDUCATION BA Philosophy, Elon University, Elon, NC Volunteer activities include; BSA Committee member and Scout Leader, Habitat for Humanity, United Way |
